§ 12.62.050. Operations of shared urban mobility device systems.

A.

All permitted operators shall have a staffed operations center within the boundaries of the Metropolitan Government of Nashville and Davidson County.

B.

All permitted operators shall have a 24-hour customer service phone number for users and the general public to report safety concerns, complaints or ask questions. The phone number shall be visible on all of the operator's SUMD, signage and other equipment.

C.

All permitted operators shall create and maintain a Nashville-specific website and/or social media platform that includes information on metropolitan government regulation of SUMDs and other relevant and appropriate information regarding their operation. The site shall also explain the terms of service, including user instructions, privacy policies, and all fees, costs, penalties, and unexpected charges.

D.

All permitted operators shall provide the Metropolitan Transportation Licensing Commission (MTLC) with contact information, such as name, phone number, and email, of a Nashville-based manager or operations staff available twenty-four hours a day, seven days a week. The Nashville-based manager or operations staff shall be capable of re-balancing or relocating SUMDs and be able to respond to requests, emergencies, and other issues at any time.

E.

All permitted operators shall have a performance bond of eighty dollars per SUMD, with a cap of one hundred thousand dollars. The form of the bond shall be approved by the Metropolitan Department of Law. These funds shall be accessible to the metropolitan government for future public property repair and maintenance costs that may be incurred related to SUMD use, removing, and storing SUMDs improperly parked, or if a company is not present to remove SUMDs if its certificate of public convenience and necessity is terminated. If a permitted operator increases the size of their fleet, the performance bond shall be adjusted appropriately before deploying additional SUMDs.

F.

Permitted operators shall respond to requests for rebalancing, relocation, reports of incorrectly parked SUMDs, or reports of unsafe/inoperable SUMDs by relocating, re-parking, or removing SUMDs, as appropriate, within two hours of notification between 6:00 a.m. and 10:00 p.m. on weekdays, not including holidays, and within ten hours of notification all other times. Any inoperable or unsafe SUMD shall be removed within two hours of notification, and it must be repaired before placed back onto the right-of-way or into revenue service. The MTLC may designate specific areas with different time requirements.

G.

Every SUMD shall have a unique identifier, such as a unit number, that is visible to the user on the SUMD.

H.

If the metropolitan government or any department or agency thereof incurs any costs as a result of addressing or abating a permittee operator's violation of these requirements, or incurs any costs of repair or maintenance of public property, upon receiving written notice of the costs, the permitted operator shall reimburse the metropolitan government for such costs within thirty days.

I.

After notice and a hearing, the MTLC may take disciplinary action, including revocation, suspension or probation, against any certificate holder who fails to comply with this ordinance, any other provision of the Metropolitan Code or any other applicable law. MTLC staff is authorized to take any temporary action until a hearing is held.

J.

Upon revocation or surrender of a certificate of public necessity and convenience, decommissioning shall be completed within thirty days unless a different time period is determined by MTLC or its staff.

K.

The MTLC and the Metropolitan Nashville Police Department shall establish, and all permitted operators shall comply with, procedures and protocol in the event of extreme weather, emergencies, and special or large events.

L.

Permitted operators shall respond to reports of incorrectly parked SUMDs, requests for rebalancing, or requests for relocation of SUMDs, and must take corrective action within forty-eight hours of notification.

M.

The MTLC and the Metropolitan Traffic and Parking Commission, and their respective staffs have the power and are authorized to do all acts and things necessary or convenient to implement this ordinance, compel compliance with this ordinance, to promote and protect public safety, and to ensure the right-of-way is not impeded.

N.

MTLC or its staff may limit the hours of operation of SUMDs or the streets within the metropolitan area in which they can operate. Any deviation from the approved hours or locations of operation must be approved by the MTLC or its staff. Any approved deviation must be reported to the MTLC or the MTLC director staff prior to beginning of operations.

(Amdt. A to Ord. BL2018-1202 § 1, 2018; Ord. BL2018-1202 § 1, 2018)